Dec 24, 2014 • Brad Stone

The Everything Store: Jeff Bezos and the Age of Amazon

Highlights: “Missionaries have righteous goals and are trying to make the world a better place. Mercenaries are out for money and power and will run over anyone who gets in the way.”

“Most companies are not those things. They are focused on the competitor, rather than the customer.”

“Naturally, some of the reviews were negative. In speeches, Bezos later recalled getting an angry letter from an executive at a book publisher implying that Bezos didn’t understand that his business was to sell books, not trash them. “We saw it very differently,” Bezos said. “When I read that letter, I thought, we don’t make money when we sell things. We make money when we help customers make purchase decisions..”

Finished reading: Dec 2014